FAQs

Welcome to the Vooyome FAQ page. Here you will find answers to common questions regarding our premium Leather Belts, Leather Wallets, Leather Flasks, and Leather Toiletry Bags / Dopp Kits. Our goal is to make your shopping experience simple, transparent, and secure.

1. Where is Vooyome located, and where do you ship from?

Vooyome is headquartered in Shenzhen, China. All orders are shipped directly from our China office to customers in the United States. We are committed to fast and reliable shipping for all orders.

2. What is the order cut-off time?

Our order cut-off time is 5:00 PM (GMT-05:00) Eastern Standard Time, New York. Orders placed before this time are processed the same day, while orders after the cut-off are processed on the next business day.

3. How long does it take to process and deliver my order?

  • Handling Time: 2–4 business days (Monday–Friday)
  • Transit Time: 7–12 business days (Monday–Friday)
  • Total Estimated Delivery: 9–16 business days, depending on your location

Please note that delivery times may vary due to customs, weather, or carrier delays.

4. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number on the carrier’s website to monitor your shipment’s progress.

5. Do you offer free shipping?

Yes, Vooyome offers free shipping on all orders. Customers are responsible for customs duties or local taxes, if applicable, based on their destination country.

6. What payment methods do you accept?

We accept a wide range of secure payment options, including:

  • PayPal
  • Visa
  • Mastercard
  • Maestro
  • American Express
  • JCB
  • Diners Club
  • Discover

All payments are processed in U.S. Dollars (USD).

7. What is your return and refund policy?

  • Return Period: 30 days from delivery
  • Eligibility: Items must be in new, unused condition
  • Customized or Personalized Products: Non-returnable and non-refundable unless defective, damaged, or not as described
  • Refund Processing: 5 business days after receiving the returned item
  • Exchanges: Accepted for eligible products
  • Return Shipping: Customers are responsible for return shipping unless the item was defective or damaged upon arrival
  • Restocking Fees: None

For more details, please see our full Return & Refund Policy.

8. Do you accept exchanges?

Yes, exchanges are accepted for eligible products. Items must be in new condition, and customers are responsible for return shipping unless the product was defective or damaged.

9. What should I do if I receive a damaged or defective product?

If your product arrives damaged, defective, or not as described:

  1. Contact us immediately at support@vooyome.com with photos of the issue.
  2. We will arrange a replacement, exchange, or refund at no additional cost to you.

10. How can I contact Vooyome?

If you have any questions about your order, shipping, or our policies, you can reach us:

  • Email: support@vooyome.com
  • Phone: +86 755 8891 1111
  • Office Address: 2028 Jintian Rd, Futian District, Shenzhen, Guangdong Province, China, 518034

This FAQ page is designed to help our customers find clear answers quickly and improve your overall shopping experience with Vooyome.