Terms of Service

Welcome to Vooyome (https://vooyome.com). By accessing and using our website, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before placing an order. If you do not agree with these terms, you should not use our website.

1. About Vooyome

Vooyome was founded on May 15, 2020, with the mission of providing premium leather products, including Leather Belts, Leather Wallets, Leather Flasks, and Leather Toiletry Bags / Dopp Kits. Our office is based in Shenzhen, China, and we ship directly to customers in the USA.

2. Eligibility

By using our website, you confirm that:

  • You are at least 18 years old or have parental/guardian consent.
  • You agree to provide accurate and complete information when creating an account or placing an order.
  • You will not use our website for any unlawful purpose or violate applicable laws.

3. Products & Orders

  • All products listed on Vooyome are new and authentic.
  • Product descriptions, images, and pricing are provided as accurately as possible; however, minor variations may occur.
  • Orders are processed once payment has been confirmed.
  • We reserve the right to cancel or refuse any order at our discretion.

4. Pricing & Payment

  • All prices displayed on our website are in U.S. Dollars (USD).
  • Accepted payment methods include PayPal, Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover.
  • Payment must be completed at checkout before orders are processed.

5. Shipping & Delivery

  • Order Cut-off Time: 5:00 PM (EST, New York)
  • Handling Time: 2–4 business days (Mon–Fri)
  • Transit Time: 7–12 business days (Mon–Fri)
  • Estimated Delivery: 9–16 business days, depending on the destination
  • Shipping Fee: Free worldwide shipping

We are not responsible for delays caused by customs, natural events, or carrier issues.

6. Returns, Refunds & Exchanges

We aim to ensure customer satisfaction with every purchase. Our policy includes:

  • Return Period: 30 days from the date of delivery
  • Return Conditions: Products must be unused, in new condition, and returned by mail
  • Customized or Personalized Products: Non-returnable and non-refundable unless defective, damaged, or not as described
  • Refund Processing Time: Within 5 business days after receiving and inspecting the item
  • Exchanges: Accepted for new products only
  • Return Shipping Costs: Customers are responsible unless the product was defective or damaged upon arrival
  • Restocking Fees: None

7. Intellectual Property

All content on the Vooyome website—including text, images, logos, product descriptions, and graphics—is the property of Vooyome and protected by copyright and trademark laws. You may not reproduce, distribute, or use our content without prior written consent.

8. Limitation of Liability

  • Vooyome shall not be held liable for indirect, incidental, or consequential damages resulting from the use of our website or products.
  • While we take all measures to ensure product quality, we are not responsible for misuse or unauthorized modifications of our products.

9. Third-Party Links

Our website may contain links to third-party websites. Vooyome is not responsible for the content, privacy policies, or practices of external websites.

10. Privacy Policy

By using our website, you agree to our Privacy Policy, which explains how we collect, use, and protect your personal information. Please review our Privacy Policy for more details.

11. Changes to Terms

Vooyome reserves the right to update or modify these Terms of Service at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our website after changes means you accept the revised terms.

12. Governing Law

These Terms of Service are governed by and interpreted under the laws of China. Any disputes shall be resolved in the appropriate courts located in Shenzhen, Guangdong Province, China.

13. Contact Information

For any questions regarding these Terms of Service, please contact us:

  • Email: support@vooyome.com
  • Phone: +86 755 8891 1111
  • Office Address: 2028 Jintian Rd, Futian District, Shenzhen, Guangdong Province, China, 518034