Payment Policy

At Vooyome (https://vooyome.com), we strive to make your shopping experience simple, secure, and transparent. This Payment Policy explains the accepted payment methods, transaction process, and related terms when you purchase from our collections, including Leather Belts, Leather Wallets, Leather Flasks, and Leather Toiletry Bags / Dopp Kits.

1. Accepted Payment Methods

To ensure flexibility and convenience, Vooyome accepts the following secure payment options:

  • PayPal
  • Visa
  • Mastercard
  • Maestro
  • American Express
  • JCB
  • Diners Club
  • Discover

All payments are processed in U.S. Dollars (USD).

2. Payment Processing

  • Full payment is required at checkout before your order is confirmed.
  • Once your payment is successfully processed, you will receive an order confirmation email with your purchase details.
  • If your payment is declined or fails, your order will not be processed. You may need to contact your bank or payment provider to resolve the issue.

3. Payment Security

Your security is our priority. Vooyome uses SSL encryption and trusted third-party payment gateways to ensure all financial information is handled securely. We do not store or have access to your complete payment details, such as credit card numbers or banking information.

4. Taxes & Duties

  • All product prices are displayed in U.S. Dollars (USD).
  • Customers are responsible for any applicable import duties, customs fees, or local taxes based on their delivery address.
  • These fees are not included in the purchase price and may vary depending on your country’s regulations.

5. Fraud Prevention

To protect our customers and business, Vooyome reserves the right to:

  • Request additional verification for suspicious transactions.
  • Cancel or refuse orders if fraudulent activity is suspected.
  • Work with payment providers and authorities to investigate and prevent fraud.

6. Refunds & Payment Reversals

Refunds for eligible returns will be processed back to the original payment method used at checkout.

  • Refund Timeframe: Within 5 business days after the returned item is received and inspected.
  • Non-Refundable Items: Customized or personalized products, unless they arrive defective, damaged, or not as described.
  • Exchanges: If approved, exchanges will be processed after receiving the returned item.

Please note: Refund processing time may vary depending on your bank or payment provider.

7. Currency & Pricing

  • All transactions on Vooyome are processed in USD.
  • Currency conversion rates are determined by your bank or payment provider if you are purchasing from outside the United States.
  • We are not responsible for any additional charges, conversion fees, or foreign transaction fees applied by your provider.

8. Contact Information

If you have any questions or concerns regarding payments, please contact us:

  • Email: support@vooyome.com
  • Phone: +86 755 8891 1111
  • Office Address: 2028 Jintian Rd, Futian District, Shenzhen, Guangdong Province, China, 518034