Shipping Policy

At Vooyome (https://vooyome.com), we are committed to delivering high-quality products—including Leather Belts, Leather Wallets, Leather Flasks, and Leather Toiletry Bags / Dopp Kits—to our customers in a timely and reliable manner. This Shipping Policy outlines how we process and deliver your orders.

1. Order Processing

  • Order Cut-off Time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York).
  • Handling Time: Orders are processed within 2–4 business days (Monday–Friday, excluding holidays).
  • Once your order is processed, you will receive a confirmation email along with tracking details once your package has been shipped.

2. Shipping & Delivery Times

  • Transit Time: 7–12 business days (Monday–Friday).
  • Total Delivery Estimate: 9–16 business days, depending on the destination.
  • Delivery times are estimates and may vary due to customs clearance, carrier delays, or factors beyond our control.

3. Shipping Costs

  • Standard Shipping: Free worldwide shipping on all orders.
  • Customers will not be charged additional shipping fees at checkout unless otherwise stated during promotional campaigns or special requests.

4. Shipping Locations

Currently, Vooyome ships products from our office in Shenzhen, China, directly to customers in the United States. We are working to expand our shipping coverage in the future.

5. Tracking Your Order

  • After your order is shipped, a tracking number will be sent to your email.
  • Customers can track their orders directly through the carrier’s website or via the tracking link provided in their order confirmation.

6. Customs, Duties & Taxes

  • Orders may be subject to customs duties, import taxes, or additional fees depending on the destination country’s regulations.
  • These charges are the responsibility of the customer and are not included in the product price or shipping fee.

7. Delivery Issues

  • Incorrect Address: Customers are responsible for providing the correct shipping information at checkout. Vooyome is not responsible for packages delayed or lost due to incorrect addresses.
  • Carrier Delays: We are not liable for delays caused by courier services, weather conditions, or customs inspections.
  • Lost or Stolen Packages: Once the order has been marked as delivered by the carrier, Vooyome is not responsible for lost or stolen items. Please contact the carrier directly in such cases.

8. Returns & Exchanges

Our Return & Refund Policy applies to all shipped items:

  • Returns are accepted within 30 days of delivery.
  • Products must be in new condition.
  • Customized or personalized items are non-returnable unless they arrive defective, damaged, or not as described.
  • Customers are responsible for return shipping costs unless the item was defective or damaged upon arrival.
  • Refunds are processed within 5 business days after we receive and inspect the returned item.
  • Exchanges are available for eligible products.

For full details, please review our Return & Refund Policy.

9. Contact Information

If you have any questions about shipping, please contact us:

  • Email: support@vooyome.com
  • Phone: +86 755 8891 1111
  • Office Address: 2028 Jintian Rd, Futian District, Shenzhen, Guangdong Province, China, 518034