Privacy Policy
At Vooyome (https://vooyome.com), your privacy is our priority. We are committed to safeguarding your personal information while providing you with a secure and enjoyable shopping experience. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our website.
Information We Collect
When you visit our website or place an order, we may collect the following types of information:
- Personal Information:
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- Name
- Billing and shipping address
- Email address
- Phone number
- Payment information (processed securely through third-party payment gateways)
- Non-Personal Information:
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- Browser type and version
- Device type
- IP address
- Website usage data and cookies
How We Use Your Information
We use the information collected from you to:
- Process and fulfill your orders for Leather Belts, Leather Wallets, Leather Flasks, and Leather Toiletry Bags / Dopp Kits
- Provide order confirmations, shipping updates, and customer support
- Improve website performance, user experience, and security
- Comply with legal and regulatory obligations
- Send promotional offers, newsletters, and marketing communications (only if you have opted-in)
Sharing Your Information
We respect your privacy and do not sell, rent, or trade your personal information. However, we may share your details in the following cases:
- Service Providers: With third-party logistics, payment processors, and shipping partners to complete your order.
- Legal Requirements: When disclosure is required by law, regulation, or legal process.
- Business Transfers: In case of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
Cookies & Tracking Technologies
Vooyome uses cookies and similar tracking technologies to:
- Store your shopping cart details
- Remember your preferences
- Analyze traffic and improve website performance
You can disable cookies in your browser settings, but some website features may not function properly.
Data Security
We implement strict security measures to protect your personal data. All transactions are processed through secure SSL encryption, and payment details are handled by trusted third-party providers such as PayPal, Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover.
Your Rights
As a valued customer, you have the right to:
- Request access to your personal data
- Correct or update inaccurate information
- Request deletion of your data, subject to legal and contractual obligations
- Opt-out of marketing emails at any time
Shipping & Delivery Information
- Order Cut-off Time: 5:00 PM (EST, New York)
- Handling Time: 2–4 business days (Mon–Fri)
- Transit Time: 7–12 business days (Mon–Fri)
- Total Delivery Estimate: 9–16 business days depending on location
- Shipping Fee: Free worldwide shipping
Returns & Refunds
We accept returns for defective and non-defective products. Please note:
- Customized or personalized items are non-returnable and non-refundable, unless they arrive damaged, defective, or not as described.
- Exchanges are accepted for new products only.
- Return period: 30 days from delivery date.
- Customers are responsible for return shipping costs unless the product is defective or damaged.
- Refunds are processed within 5 business days after receiving and inspecting the returned item.
- No restocking fees apply.
Third-Party Links
Our website may include links to third-party websites. We are not responsible for the privacy practices, content, or policies of these external sites.
Children’s Privacy
Vooyome does not knowingly collect or process personal information from individuals under the age of 13. If you believe a child has provided us with personal data, please contact us immediately.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: support@vooyome.com
- Phone: +86 755 8891 1111
- Office Address: 2028 Jintian Rd, Futian District, Shenzhen, Guangdong Province, China, 518034