Return & Refund Policy

At Vooyome (https://vooyome.com), we want every customer to be fully satisfied with their purchase of our premium Leather Belts, Leather Wallets, Leather Flasks, and Leather Toiletry Bags / Dopp Kits. This Return & Refund Policy explains your rights and responsibilities regarding returns, exchanges, and refunds.

1. Return Eligibility

We accept returns for both defective and non-defective products under the following conditions:

  • Return Period: Items must be returned within 30 days from the delivery date.
  • Product Condition: Products must be in new, unused condition, with all tags, packaging, and accessories intact.
  • Customized or Personalized Products: These items are non-returnable and non-refundable, unless they arrive defective, damaged, or not as described.

2. Return Process

To initiate a return:

  1. Contact our customer support team at support@vooyome.com with your order number and reason for return.
  2. We will provide you with instructions for mailing the item back to our returns department.
  3. Pack the item securely in its original packaging and ship it back using the provided instructions.

3. Return Shipping Costs

  • Customers are responsible for return shipping costs, unless the item was defective, damaged, or incorrect upon arrival.
  • Vooyome does not charge any restocking fees.

4. Refund Policy

  • Refund Method: Refunds are issued to the original payment method used at checkout.
  • Refund Timeline: Refunds are processed within 5 business days after we receive and inspect the returned product.
  • Non-Refundable Items: Shipping fees (if applicable), duties, and taxes are non-refundable.

Please note: Refund processing time may vary depending on your bank or payment provider.

5. Exchanges

We accept exchanges for eligible products:

  • Exchanges are allowed within the 30-day return window.
  • Items must be in new condition.
  • Customers are responsible for shipping costs unless the product was defective or damaged upon arrival.

6. Damaged or Defective Items

If you receive a product that is damaged, defective, or not as described:

  • Contact us immediately at support@vooyome.com with photos of the issue.
  • We will arrange a replacement, exchange, or refund at no additional cost to you.

7. Important Notes

  • Returned items that do not meet our conditions (used, damaged, missing packaging) may not be accepted.
  • We recommend using a trackable shipping service when mailing returns, as Vooyome is not responsible for lost return shipments.

8. Contact Information

If you have questions about our Return & Refund Policy or need assistance with your order, please contact us:

  • Email: support@vooyome.com
  • Phone: +86 755 8891 1111
  • Office Address: 2028 Jintian Rd, Futian District, Shenzhen, Guangdong Province, China, 518034